I got an e-mail yesterday from a couple who bought a new motorhome last year and have been unhappy with it ever since. They said that both the dealer from whom they bought the coach and the manufacturer have both refused to address their complaints. This is not uncommon, and it is part of the reason why I have said for years that the worst part of the RV lifestyle is the poor quality of so many RVs on the market, and the total lack of support from so many dealers and manufacturers after the sale.

However, there is a flip side to this coin, and in this case, after reading the detailed e-mail the couple sent me, my first response was “huh?” Their first complaint is that the motorhome only has a 75 gallon fresh water tank and a 50 gallon black tank. They do not feel that this is adequate for their needs and they want the manufacturer to put in larger tanks.

Huh? Didn’t they read the specs on the rig before they bought it? That’s about average for most motorhomes, and about what we have in our Winnebago Ultimate Advantage. We get along just fine. Assuming that there is even room to do so, why in the world would they expect the manufacturer to change out their standard tanks for larger custom tanks, and absorb the cost?

Another complaint is that the rooftop air conditioners did not keep the motorhome sufficiently cool during a trip through Arizona, Nevada, and southern California last summer. The fact is that RVs are not terribly energy efficient, they have poor insulation, and on a very hot day, their air conditioners will typically only lower the ambient temperature about 20 degrees. So on a 100 degree day, which is not at all uncommon in the Southwest during the summertime, the best they can expect is about 80 degrees inside the RV.

Their third complaint is that the motorhome is only rated to tow 5,000 pounds and they want to tow their full size pickup behind them, with a full size Honda Goldwing motorcycle in the bed. The combination far exceeds their towing capacity. Their e-mail says that they were aware of the towing capacity when they bought the motorhome but “any motorhome sold today should be able to pull at least as much as we want to.”

I wrote back and told this couple that they really needed to be realistic. I think they are expecting way too much, and if I were running the dealership that sold them the RV, or the company that built it, I would not be able to help them either. I think they bought the wrong coach to start with, based on what they want to tow, and I wonder how much experience they have with RVs and how much research they did before they bought it.

They reminded me of two other unhappy RV owners I have come across in the past; one was a guy whose cats clawed up his sofa, and he wanted the factory to give him new one under warranty; and the other was a fellow who made several modifications to his rig himself, and butchered the job, then wanted the manufacturer to make it right under warranty.

I think one of the good things that will come about from the downturn in the RV industry is that several companies who made shoddy products and ignored customers’ valid complaints have fallen by the wayside, while the companies that made quality products and stood behind them have survived. But there are some customers that no company will ever be able to satisfy, no matter how hard they try.

Before I close, I want to tell you about an interesting new program that I just learned about called Harvest Hosts, which is developing a network of RV friendly farms and wineries that invite RVers in self-contained rigs to visit and stay overnight (no more than 24 hours) for free. The farms and wineries don’t provide any services, just a safe and unique setting where you can park overnight, shop for local products, and experience what the local farm or winery has to offer.

It sounds like it would be an interesting change of pace from typical RV parks and campgrounds. As I said, they’re new and have some growing to do, but check out their website at www.harvesthosts.com and let me know what you think. I like the idea.

Thought For The Day – When you go into court, your fate is in the hands of twelve people who aren’t smart enough to get out of jury duty.

Register Now For Our Arizona Gypsy Gathering Rally

After our long day trip to Yuma on Thursday, we didn’t feel much like going anywhere yesterday, so we spent the day doing administrative tasks. I think the only time either of us went outside was when I carried the trash down to the dumpster.

Now that I had a better idea of the size and layout of the buildings available at the Yuma fairgrounds for our rally, I was able to update and refine the seminar schedule. I posted the updated schedule to the bottom of our rally web page, but there are still some gaps that I need to fill in as other seminars are confirmed. This is still a tentative schedule, and there will no doubt be changes as we get closer to the rally dates.

While I was busy with that, Miss Terry was doing some paperwork, logging in rally reservations, and recording some receipts for expenditures we made recently. When people learn that we are fulltime RVers and that we make our living by writing about our travels, they say that it must be fun having a job that is a permanent vacation. Yes indeed, it is a lot of fun. But it’s not all touring interesting places and sightseeing. There are a lot of days just like yesterday, when we’re sitting at our desks working at mundane tasks. But I still wouldn’t trade it for any other job in the world!

It was just as well, because even though the storm clouds had moved on, yesterday was pretty chilly, and we weren’t too interested in being outside anyway. We hope it eventually warms up enough that we can do some geocaching, or maybe even get our kayaks into the water.

Yes, there is a lot of water in Arizona, from small lakes like Lake Patagonia and White Mountain Lake, scattered all around the state, to some huge impoundments like 22 mile long Roosevelt Lake, northeast of Phoenix; or Lake Mead, which stretches for over 110 miles along the Colorado River, in the northwestern corner of the state.

Lately I have been looking at digital camcorders. I don’t need anything professional, but I’d like to experiment with putting some small videos on the blog from time to time. I’ve owned a couple of older style camcorders years ago, but the technology has changed a lot since then. I’ve been doing a little bit of research, and realized that I have a lot to learn, with so many choices and options on the market these days. I’d appreciate feedback from any of you who have camcorders as to what features you like and don’t like about yours.

I have to brag just a bit. A few months ago I collaborated with Christine Pinheiro on a new book titled The Step By Step Guide to Self-Publishing for Profit. Actually, Christine did all of the work, I just gave her some input, and she was kind enough to share credit for the book with me. Our book has won the Allbooks Review Editor’s Choice Award for 2010 in the writing category. I’ve never had one of my books win an award before!

Bad Nick didn’t want to go outside yesterday either, so he stayed in too, and posted a new Bad Nick Blog titled They Should Have Aimed Higher. Check it out and leave a comment.

Thought For The Day – Do Lipton Tea employees take coffee breaks?

Register Now For Our Arizona Gypsy Gathering Rally

We had a long day yesterday. We left Apache Junction about 9 a.m. and drove to the fairgrounds in Yuma to check out the buildings we’ll be using for our RV rally in March.

Instead of taking Interstate 10 south all the way to Interstate 8, and than taking I-8 west to Yuma, we usually take State Route 347 through the small but growing community of Maricopa, hook up with State Route 84 for a couple of miles, and then hit Interstate 8 at Exit 151. This saves about 30 miles of driving, and except for a few miles of divided four lane roadway, the rest is a nice two lane road without much traffic.

We have noticed another possible route, State Route 238, which goes west from Maricopa to connect with Interstate 8 at Gila Bend, but we had never taken it before. Since we were in the van yesterday, we decided to give it a try. The first half of the two lane road was pretty bumpy, and the second half was a series of dips and sharp curves. We shaved ten miles off our trip, but because the road isn’t nearly as nice, it took us almost exactly as long as going our regular way. If you like drives in the country and have a smaller RV, it would probably be okay, but I don’t think I’d take my 40 foot motorhome through some of those dips.

We stopped at Augies Quail Trail RV Park in Gila Bend to drop off a sample bundle of papers. The Escapees had their Boot Camp for newbie RVers there earlier in the week, and we were hoping to run into anybody we knew, but in driving through the campground, we didn’t see any rigs that looked familiar. We know a lot of folks that stay at Augie’s when passing through this area, and it looked like a nice, clean little park.

When we pulled into the fairgrounds in Yuma, Gypsy Journal subscribers Ed and Stevi Hackenbruch greeted us. We met this nice couple several years ago, and have seen them a few times since then. They winter in Yuma, and were at the fairgrounds getting their table set up for a craft show this weekend. Running into them was a nice surprise.

We spent a couple of hours at the fairgrounds, making notes on the buildings, looking over the areas where we’ll be parking RVs, and going over some final rally details with the fairgrounds staff.

Then we stopped at the local Domino’s Pizza to talk to them about ordering over 100 pizzas for our traditional Wednesday evening pizza party. The price they quoted us was about 60% more than the Domino’s in Casa Grande or Celina, Ohio have charged us at previous rallies, and they’ll have to sharpen their pencil if they want to earn our business.

With all of that done, we drove around dropping off bundles of sample newspapers at some of the RV parks in Yuma. As we were pulling into one RV park, I told Terry that our friends Smokey and Pam Ridgely are workamping in Yuma this winter, and the name of this park sounded familiar. Just then Terry spotted Smokey’s beautiful Peterbilt truck coming out of the park. I stopped, jumped out, and waved Smokey down. He turned around and led us back to their fifth wheel, where we spent an hour or so visiting with Smokey and Pam. We have not seen them since they made a brief stop at our rally in Ohio in October, and we were glad we had the chance to visit for a while.

By then it was getting late and the sun was sinking low. We drove back eastward on Interstate 8, stopping to take a couple of pictures of the mountains near Wellton glowing in the last of the sun’s rays. That is not a natural lake you see in the foreground, just evidence of the how much water came down in last week’s storms.

On our way home, we passed by the Harrah’s Ak-Chin Casino near Maricopa, spotting 15 or 20 RVs dry camping in the parking lot, and made a mental note for future use if we’re nearby and need a safe, level place to park overnight.

It was chilly and sprinkling when we left our motorhome in the morning, but the weather was beautiful while we were in Yuma. Coming back, we ran in a downpour about five miles from home, and from the amount of standing water on the roads, I suspect it rained most of the day.

We got home about 10:30 p.m., having covered about 450 miles, and I sure was ready to get out of that van and back in our motorhome!

Thought For The Day – Politics is supposed to be the second oldest profession. I have come to realize that it bears a very close resemblance to the first.

Register Now For Our Arizona Gypsy Gathering Rally

We’re on the road today, headed for Yuma to check out some things at the fairgrounds for our Gypsy Gathering rally in a few weeks. One of the buildings that we thought we would be able to use is not going to be available, but they have a couple of other ones we need to look at before we can decide which seminars will be in which locations, and where our vendors, registration, and evening events will be held.

We already have more RVs registered for the Yuma rally than we had at our Eastern rally in Ohio last fall, and every day more registrations are coming in. I think it’s going to be a big one, folks!

We have a good lineup of vendors, selling just about anything you could want to put in, on, or under your RV. Some of our latest vendor registrations include SMI Brake Controllers for towed cars, Magna Shade windshield sun screens, Mary Kay Cosmetics, Lightblasters LED lights, Phil and Ann’s RV Service, and classes to obtain a non-resident Utah concealed weapons permit, to name just a few.

We have also added several new seminars to the schedule, but I can’t put them on the website until we get back from Yuma, and know what buildings we’ll have available.

I did add a poster to our Rally Registration Page for the Michael Hargis concert Wednesday night right after our pizza party. Scroll down the page, and the poster is between the registration links and the schedule. We’re really looking forward to Michael’s show!

I’ve had a lot of folks offering to volunteer at the rally, and we appreciate it. We will need help with parking, registration, seminar room hosts, door prize runners, morning coffee and donuts, pizza party servers, and I’m sure some other stuff I’ve forgotten. We also need somebody who will be in Yuma a week or two before the rally who is willing to go out and solicit door prizes from local merchants. If you want to take on any of these chores, send me an e-mail and I’ll add you to the list.

One group we’ll really miss at this year’s rally are the Texas Trio; Richard King, Mark Didelot, and Manny Esparza, who have helped us with parking at the past two or three Arizona rallies. Those dogs are hanging out in Florida this winter, and I hope the mosquitoes bite the heck out of them! Not that I want to see them suffer, I’d just like to watch those little winged bloodsuckers try to fly a straight line after sucking down some of the 100 proof fluid those guys call blood!

Richard and Mark gave me a call from the Florida Keys yesterday, where they were dining at one of our favorite seafood restaurants on Marathon Key. They just wanted to rub it in that they were in paradise and I’m stuck in chilly Arizona, where we saw snow on the mountains, from Apache Junction yesterday!

Bad Nick was so hurt by the Texas Trio’s deserting us that he posted a new Bad Nick Blog titled So What Does Life Really Mean? Check it out and leave a comment. 

Thought For The Day – Why does a slight tax increase cost me $200, but a major tax  decrease save me thirty cents?

Register Now For Our Arizona Gypsy Gathering Rally

As I reported last week, our Verizon air card has been giving us a lot of grief lately. We had frequent periods when service was very slow, and we were getting knocked offline over and over again. The problem happened at any time of the day or night, but more frequently in the evening, from about 6:30 p.m. until after midnight. As I wrote then, I’m sure part of the problem is just the sheer numbers of people using the cell towers, both for telephone and internet access.

I tried several fixes that I read about online, or that other Verizon users recommended, but nothing really helped. So yesterday I went to the local Verizon store to see if they had any ideas.

I was eligible for an upgrade under Verizon’s New Every Two plan, and the young lady who waited on me suggested that I swap out my USB 720 air card (which is actually a modem) for a newer model. I bought my air card before they had any restrictions on usage, and was concerned about losing my grandfathered status, with no five gigabyte monthly limit, even though I have only gone over four gigs once in two years. My customer service rep checked, and assured me that my unlimited status would remain in effect.

Since we travel all over the country as fulltime RVers, I also wanted a card that would still accept an external antenna. I had heard somewhere that no new Verizon air cards have an external antenna port. That was apparently not true, because she set me up with a USB 760 air card that does have the external antenna port, and she even threw in the adaptor cable that matches up with my Wilson Trucker antenna and amp. Total cost, after $50 mail in rebate, was $10.

The new air card is about half the size of the previous one, as shown in this picture. It also did not come with a separate CD to install the updated VZ Access Manager software. The software is apparently built into the modem.

I came home, plugged the new unit unto my desktop computer, it automatically installed its software, and I was good to go. I then plugged it into my Cradlepoint MBR 1000 router, which recognized it immediately.

So far, it works fine. Speeds are still not as high as I have had in the past, but faster than with my old air card. The young lady at the Verizon store did say that here in Apache Junction/Mesa, and other places where they have a lot of users, we can expect slower service in the evening, which is when our problems have been the worst.

From about 6:30 p.m. until after midnight, my service slowed down, though not as bad as it was before. Terry and I both got knocked offline a time or two, but we were able to get right back on. Overall, it was a significant improvement over what we’ve been dealing with. Once I’ve used the new air card for a while, I’ll update you on its performance in a future blog.

Before I close this blog, I need to send a message to one of our Canadian blog readers named Andy who wrote me asking if we have subscriptions available to the Gypsy Journal for Canadian addresses. I tried to respond three times, but the e-mail bounced every time. Yes, we have many Canadian subscribers. Cost is $25 for one year, or $45 for two years. You can send us a check payable in U.S. funds, or click this Subscription Link and scroll to the bottom of the page to subscribe online.

Thought For The Day – Life is sexually transmitted.

Register Now For Our Arizona Gypsy Gathering Rally